- This topic has 6 replies, 3 voices, and was last updated 6 years, 6 months ago by
angellaguna.
- AuthorPosts
- June 7, 2018 at 3:01 pm #6344
angellagunaParticipantHello good morning, I hope you can help me with this:
For months I’ve been using your theme in both trial and production mode and everything seemed to go perfectly, right up until last Friday, June 1st. The problem has to do with the FontAwesome icons. Suddenly they are not seen correctly and most of them have been replaced by an animated circular icon with a question mark.
I got in touch with FontAwesome support and they tell me that the problem is because I am using version 4.7 icons instead of version 5. They also tell me that if I want to use my previous icons again, I would have to talk to you, that they have no control over that.
Please, could you tell me how I can go back to the previous situation and use the previous version of my icons?Thanks in advance and greetings.
June 7, 2018 at 9:17 pm #6360HashKeymasterHi,
Maybe some of the plugins that you are using has a font awesome with version 5 which is conflicting with the theme. Can you please show us your website so that we find a way to fix it?
June 7, 2018 at 9:38 pm #6362angellagunaParticipantHi again, the url of the site I’m working on is:
, and although the error happens in all the pages, mainly in the home and in the pages of categories is more notorious.Thanks once again and a greeting.
June 8, 2018 at 9:24 pm #6388HashKeymasterCurrently, when i checked your website, i found that the plugin Contact Widget is causing the font awesome icon not to work. So once you disable the plugin, the icons will display properly.
June 8, 2018 at 10:42 pm #6393angellagunaParticipantPerfect, I’ll check it right away. As soon as I know something, I confirm it
Thank you.June 10, 2018 at 6:38 pm #6458webadmin@ci-issa.orgParticipantThis happened to me also.
In the Featured Section and Services Section, the FontAwesome icons were flashing ? / ! on us. Once I disabled the Contact Widget plugin, the capability to change the icons and display the icon started working again. Good thing I checked here because I was about to pull my hair out 🙂
June 11, 2018 at 12:13 am #6466angellagunaParticipantHello, effectively once I have disabled the contact widget everything has worked properly again.
Thanks for your help and a warm greeting.
- AuthorPosts
- You must be logged in to reply to this topic.
